[Resolved] We've resolved the issue that led to intermittent downtime. We had 2 periods of about 1-2 minutes of downtime, at 3:04pm and 4:08pm EST.
We identified an issue where certain permission checks, when loading portals, could result in excessive load on our database. We were able to mitigate this by updating the configuration for a portal with high load. We will be looking into ways to improve this permission check at a system level to prevent further occurrences of this issue.
February 16, 2018 4:59PM EST
[Investigating] We are experiencing intermittent downtime for the Zengine API. We are investigating and will post updated as we learn more.